Why Your Business Shouldn't Rely On Remote Support Alone
Remote technical support has plenty of advantages, including convenience and quick response times. Unfortunately, remote technicians can’t solve every problem, and remote support can sometimes worsen the issues it’s trying to solve. When a remote technician can’t get enough information to resolve a ticket, it can often lead to frustration and long delays. Many businesses rely on a combination of remote help desks and on-site computer technicians to help overcome these potential advantages.…
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